Job Description:
As a Solution Architect with a focus on pre-sales and onboarding, you will play a crucial role in driving successful client engagements from the initial discovery phase through to onboarding and implementation. Your primary responsibility will be to work closely with the sales and product teams to design and propose effective solutions that meet the clients’ specific needs and requirements. Additionally, you will be responsible for ensuring a smooth onboarding process and successful handover to the CSM & Operation team.
Responsibilities:
- Presales Support:
- Collaborate with the sales team to understand customer needs and challenges, participating in client meetings, and gathering requirements.
- Translate business requirements into comprehensive technical solutions that align with the organization’s capabilities and product offerings.
- Create compelling and detailed proposals, presentations, and demonstrations that effectively showcase the proposed solutions to potential clients.
- Solution Design:
- Develop end-to-end solution architectures, considering factors such as scalability, security, performance, and integration capabilities.
- Identify and assess risks associated with the proposed solutions and provide mitigation strategies.
- Act as a technical liaison between clients and internal teams, ensuring that customer needs are effectively communicated and understood.
- Onboarding and Implementation:
- Responsible the implementation/onboarding process for new/existing clients.
- Ensure the alignment between agreed deal from BD team and scope of the implementation.
- Provide technical guidance and support during the implementation, deployment, pilot and post implementation review phase.
- Technical Expertise:
- Stay up-to-date with industry trends, best practices, and emerging technologies relevant to the company’s products and services.
- Maintain a deep understanding of the organization’s products and solutions, becoming a subject matter expert to address technical inquiries effectively.
- Customer Relationship Management:
- Build and maintain strong relationships with clients, understanding their evolving needs, and identifying opportunities for additional services or upselling.
- Handle customer concerns and issues related to the solution, providing timely and effective resolutions.
Requirements:
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
- A persuasive and confident communicator with a good command of English and Mandarin due to the need to speak to client from China.
- Proven experience as a Solution Architect, Presales Engineer, or a similar role involving customer-facing responsibilities.
- Strong understanding of enterprise-level solutions and the ability to design scalable and complex architectures.
- Excellent communication and presentation skills, with the ability to convey technical concepts to both technical and non-technical audiences.
- Experience working with sales teams to develop and deliver successful client proposals.
- Familiarity with various cloud platforms, databases, networking, and security technologies.
- Project management skills and the ability to work effectively in a cross-functional team environmen
ABOUT VIDA
What are we trying to solve?
We have 7.5 billion people on Earth, of which over 1 billion cannot securely prove their identity right now.
Every year, 140 million babies are born, of which 40 million go unregistered.
Simply put, these people are deprived of social benefits, such as education and health, their civil rights to vote and travel; and are excluded from the economy because they cannot sign up for bank accounts, loans, welfare programs, etc. We believe this is unacceptable and needs to change.
At VIDA, We are creating a frictionless digital identity system. One that fulfills the needs and expectations of our times, and is available anywhere, for everyone.
Why are we solving this problem?
The United Nations (UN) and World Bank ID4D initiatives aim to provide everyone on the planet with a legal identity by 2030. This deadline is just 9 years away, we are expecting a digital identity to be a legal human right by then and we at VIDA want to be pioneers in leading this change.
Who are we?
We are a highly driven bunch of people to solve this problem for our own reasons. Whether it is to solve for misleading doctors, or because we didn’t get access to fair ration due to corruption - Our collective goal aligns.
Other things that we care about:
- Our mission is to enable trust, so what we do is pretty serious stuff – we work hard and we have audacious goals. We balance it through humor and making sure we have fun at work. We take our work seriously, but we don’t take ourselves too seriously.
- We are a startup so at times we will do things that are outside our scope. We do it to learn but we also do it because it takes a village.
- We believe feedback is a gift and should be given freely, constructively, and in a respectful manner.
- We are accountable to many stakeholders, but first and foremost, we are accountable to our mission and each other